GEPCO MIS | Management Information System 2024

GEPCO MIS is a very powerful portal for controlling and managing customer service, employee services, and utility services. Management Information System is launched for both employees and customers. 

Management Information System aims to improve transparency in GEPCO (Gujranwala Electric Power Company Limited). It was launched for customer satisfaction, better transparency, and accountability. It also aims to enable access to electricity services online for better results.

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GEPCO MIS

You can easily get access through Google, and you don’t need to save your login and IP addresses. This makes it easy for you to access the GEPCO MIS by visiting the official GEPCO website. You can log in with your ID, User name, and password. 

GEPCO Management Information System provides a self-service portal and facilities for bill payment, complaints, downloading E-bills, and new connections.

Key points of GEPCO Management Information System:

1. Online portal and mobile apps for self-service.
2. Make easy GEPCO bill payments load shading complaints, New connection requests, and generating e-bills.
3. Send SMS and email to consumers as notifications.
4. Integration for better data process between other legacy IT systems.
5. Make analytical reports about consumer behavior.
6. Better case managements and atuomation of complaits managements.
7. The best firewall for cybersecurity and data safety.
8. Online presence for improving transparency and accountability.

How to Access the GEPCO MIS

You can access the GEPCO MIS by visiting GEPCO’s official website. You can click here to access the GEPCO Management Information System. Both employees and consumers can access it.

For Customers

1. Visit the official GEPCO MIS website.
2. Register yourself by providing your account details.
3. Login to your account.
4. After logging in, consumers can access online GEPCO Bill payments, lodge complaints, and download e-bills.

For Employees

1. Visit the portal for staff.
2. Log in using your employee’s User name and password.
3. Staff can complete tasks for daily routine work and specialized dashboard reports.
4. Monitor outage alerts, store inventory status, etc.

How Does GEPCO MIS Online Works

The GEPCO MIS serves 24/7 online as the portal and mobile app for consumers to pay bills, register complaints, and apply for new electricity connections.

GEPCO MIS is fully integrated into GEPCO’s billing technology. It exchanges data in real-time like online billing, online bill payment, workforce database, and front-end and back-end systems. 

On GEPCO MIS, customer service requests are automatically assigned and directed to the relevant departments for processing through predefined workflows. 

Customers receive automated SMS, email, and push notifications for reminders, updates, and alerts based on specific events or timelines.

Employees can access customizable reports and data visualizations for operations, performance, and analytics insights. 

Without delays, the field workforce receives real-time updates and digital instructions for managing tasks, such as complaint resolution.

GEPCO MIS Features

The GEPCO MIS website offers various features for digital access and customer amenity.

Complaint Management

Consumers can register electricity-related complaints about metering, electricity supply, load shading, etc.

New Connection

Customers can apply for a new connection and can change their load type or can apply a change name. Customers can track new connection status and track demand notices.

Online Bill Payments

Consumers can check bills online and make payments online. They can pay bills through online available methods like microfinance apps and debit and credit cards.

Notification Alerts Service

Massage alerts or notification alerts are important for sending load shading or breaking down electricity lines. It also sends notifications on bill generation, payment dues, and other notifications via email and SMS.

Final Words

Gepco MIS is an online portal for customers for mobile banking, sending SMS alerts, and online billing. 

Online bill payments, complaints, and applications for new connections are all self-service options now available to citizens. 

As a result, GEPCO is able to make informed decisions based on data-driven insights.

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